Support Center
Everything you need to know about East Blue Gym, our policies, and how we protect you.
Everything you need to know about East Blue Gym, our policies, and how we protect you.
Absolutely. We offer a 3-day Elite Trial Pass for all new members. This gives you full access to all classes, equipment, and our AI Gym Assistant so you can experience the East Blue difference before committing to a plan.
Yes. At East Blue, we believe in results, not contracts. You can cancel your membership at any time directly through your dashboard settings. No hidden fees, no phone calls required.
Your membership is a global passport. Depending on your tier, you can access over 8,200+ partner studios across 50 countries. Use the East Blue app to find the nearest elite studio wherever you travel.
Of course. Your fitness journey is dynamic. You can switch between our Basic, Elite, and Pro plans at any time. Upgrades happen instantly, while downgrades take effect at the start of your next billing cycle.
We offer specialized packages for families and corporate teams of 5 or more. These plans include dedicated account management and group performance tracking. Contact our partnership team for a custom quote.
At East Blue Gym, we value your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights.
We may collect, use, store and transfer different kinds of personal data about you to provide an elite experience:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to perform the contract we are about to enter into or have entered into with you, or where it is necessary for our legitimate interests.
By accessing and using East Blue Gym's facilities and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
All members must follow the gym's code of conduct. This includes respecting other members, maintaining equipment hygiene, and following trainer instructions during group sessions.
Membership fees are billed on a recurring basis. Cancellation requests must be submitted at least 30 days before the next billing cycle to avoid further charges.
Members acknowledge that physical exercise involves inherent risks. East Blue Gym is not liable for any injuries sustained while using our facilities, except in cases of proven gross negligence.